How Our Shipment Protection Works

Shipduo offers optional Shipment Protection that you can add to a shipment when you book it. If your goods are lost or physically damaged in transit, protection helps reimburse you beyond what the carrier's standard liability covers — so a damaged pallet doesn't turn into a write-off.
This article explains how protection works and how to turn it on.

How It Works

• It's optional and per-shipment. You choose whether to add protection each time you book, and a small fee applies when you opt in.
• It covers direct physical loss or damage to your cargo while it's in the carrier's custody, from pickup to delivery.
• Carrier liability comes first. The carrier's standard liability is the first layer of recovery; protection covers the verified loss above that, up to the program limit.
• **Coverage up to $250,000 per shipment. **Standard protection includes coverage up to $10,000. For coverage above $10,000, please contact our team for approval and setup. Claims are paid up to the declared value or verified loss.
• Deductible: $0 if your declared value is $5,000 or less, and $300 if it's above $5,000.
• Eligibility: currently available for LTL freight shipments within the U.S. that are accurately described and properly packaged at booking.

💡 Tip: Some items and situations aren't covered (for example, delays, improper packaging, and certain restricted commodities). Review the full terms before you rely on coverage: Shipment Protection Policy.

How to Activate Protection

You add protection in the Shipping Protection panel while booking a shipment.

1. Start booking a shipment as usual.
2. In the Shipping Protection panel, select Yes, I do want Protection.
3. Under What condition are your goods in?, choose New or Used (this affects how value is calculated — new uses the invoice price, used uses actual cash value).
4. Select the Category that best describes your goods.
5. Enter the Insured Value — the dollar amount you want covered.
6. Finish booking your shipment. Protection is now attached.

💡 Tip: Enter an accurate insured value and goods description. Misdeclaring value, weight, class, or commodity can reduce or void a claim.

If Something Goes Wrong

To keep a claim valid, report issues promptly and keep your packaging:

• Visible damage or shortage: note it on the delivery receipt at delivery and report within 48 hours.
• Concealed damage: report within 5 calendar days of delivery and keep the packaging for inspection.
• Non-delivery: report within 14 days of the estimated delivery date.

Have your BOL, delivery receipt, photos, and proof of value ready. To start a claim, contact Shipduo Support.

Troubleshooting

• Don't see the protection option? Protection is available for eligible LTL, U.S. domestic shipments. If you don't see it, check that your shipment meets eligibility or contact support.
• Claim questions? Review the full policy or reach out to Shipduo Support.

Updated on: 21/06/2026